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Support

Student Support

Instructor Support

Forgot Your Login Info?

System Requirements

Instructor Support

• Registration Help
• Getting Started
• Search FAQs in our Online Knowledgebase
• Contact Customer Technical Support
• Find Your Pearson Representative

 

Registration Help

How to request access

• Return to the MyHelpingLab home page.
• In the "Register or Buy Access" box, click Instructors.
• Click I need to request access.
• Choose the option that best describes your institution (e.g., “Two- or four-year college or university).
• Enter your email address in the fields provided.
• Select Yes, Agree to Terms.
• Fill out the required fields in Step 3, and click Submit. Your request will be submitted to Pearson for validation to ensure your status as an instructor. If your request is approved, an access code will be sent to the email address you provided.

How To Register an Instructor Access Code

• Return to theMyHelpingLab home page.
• In the "Register or Buy Access" box, click Instructors.
• Click I already have an access code.
• Click I accept after reading the Pearson License Agreement and Privacy Policy.
• Do you have a Pearson Education account?
  • If Yes – fill in your username and password (TIP! Choosing Yes and using your existing account will allow you to use the same username and password you use for your other Pearson products)
  • If No – Create a username and password per the guidelines provided.
    
  • If Not Sure – Enter your email address and click Search.
• Enter your access code and click Next.
• Check or enter required information in the appropriate fields.
• Review and print your Confirmation and Summary page (a confirmation will also be sent to your email address). TIP! Be sure to take note of your username and password—write them down or save them on your computer in a place you will not forget.
  

Still need registration help? Check out our Smartguide.

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Getting Started

How to log in

• Return to the MyHelpingLab home page.
• In the "Log In" box, click the button for your platform. Choose the same platform that you chose when you registered.
• Follow the on-screen steps, and enter your Login name and Password in the Fields provided.
• Click Login.

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For your students

Please provide your students with the following information to help them register for MyHelpingLab:

• Your school's zip code.
• Your platform - MyHelpingLab or MyHelpingLab CourseCompass.
• Your version - MyHelpingLab Generic or MyHelpingLab with E-Book.
• Textbook information (if you are using an E-Book version) - including author, title, and edition.
• A GradeTracker “Class ID ” if you plan to view student progress in GradeTracker. A Class ID will look something like CM123456).

For more information on student registration and login and to download one of our “How toregister ” guides to hand out or show on the first day of class, please visit our Student Support page.

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Search FAQs in our Online Knowledgebase

Have a question about getting started with MyHelpingLab, or have a support issue? Start by searching our Online Knowledgebase.

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Contact Customer Technical Support

Still need help?

Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.

Here you can:

• Search frequently asked questions.
• Ask a Question and receive a detailed response, monitored 24/7.
• Chat online with a live representative.
• Phone toll-free 800-677-6337.

Visit http://247pearsoned.custhelp.com for chat and phone support hours.

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Find Your Pearson Representative

If you would like to try MyHelpingLab, or learn more about resources supporting MyHelpingLab, please contact your Pearson representative.

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